MasterCard Airport Concierge™

As a World Elite MasterCard cardholder, enjoy preferential rates on VIP Meet & Greet, and Airport By Invitation Services.

To book MasterCard Airport Concierge services and find out if they are available in your country, visit www.mastercard.com/airportconcierge Alternatively, simply call the World Elite concierge number provided on the back of your card.

Enjoy luxury service at the airport and eliminate your travel hassles

When you take advantage of MasterCard Airport Concierge™ you receive a personal, dedicated Meet & Greet agent to escort you through the airport experience—from curbside to aircraft gate.  And with preferential rates on VIP Meet & Greet services for World Elite™ MasterCard® cardholders, our airport concierge saves you valuable time and energy. 

For added luxury, World Elite cardholders may access and enjoy preferential rates on Airport By Invitation service, the pinnacle in VIP travel services. Airport By Invitation lets you bypass check-in lines and busy passenger terminals. Instead, a trip to the airport includes private security checks, personal chauffeur service straight to the aircraft door, and luggage delivery directly to you while you wait in a VIP lounge. 


VIP Meet & Greet Services

For departures, World Elite MasterCard cardholders can be: 

• Met curb-side by Meet & Greet agent (for departing passengers the airport agent will call the cardholder or the cardholder’s driver in order to arrange a designated meeting point outside the terminal) 
• Escorted to airline desk for check-in 
• Expedited through security processes (only available at certain airports) 
• Escorted to the aircraft gate 

On arrival, World Elite MasterCard cardholders can be: 

• Met by Meet & Greet agent as they exit the jet bridge 
• Assisted with any visas or other documentation 
• Expedited through the immigration process (only available at certain airports) 
• Assisted to the baggage claim 
• Escorted to car which will be waiting outside the terminal 

During connections, World Elite MasterCard cardholders can be: 

• Met by Meet & Greet agent as they exit the jet bridge 
• Assisted with any inter-terminal airside transfers/needs 
• Escorted to the aircraft gate 


Airport By Invitation Services 

For departures, World Elite MasterCard cardholders can enjoy: 

• Private departure lounge with refreshments and wait staff; a personal shopper can be arranged 
• Airline check in and all security procedures carried out in the privacy of your own lounge 
• Luggage checked in and taken from the lounge 
• Private, chauffeured car to take you from the VIP suite to the aircraft 
• Option to board the flight last or first 

On arrival, World Elite MasterCard cardholders enjoy: 

• Private, chauffeured car waiting on the tarmac to take you from the aircraft to the VIP suite 
• Private arrival lounge with refreshments 
• Customs and immigration clearance carried out in the privacy of your own lounge 
• Luggage delivered directly to you in your private lounge


Other Services

1. Luggage Assistance/Baggage Porters 
2. Lounge Bookings 
3. Executive Car Transfers/Limousine 
4. Personal Shopper 
5. Gift Services on Arrival 
6. Meeting and Conference Room Bookings 
7. Tarmac Transfers 
8. Electric Buggy 
9. Premium Baggage Collection/Delivery (wherever available and applicable) 
10. Unaccompanied Minors 
11. Train Bookings (major U.K. rail stations including Eurostar in St. Pancras and Gare Du Nord only) 
12. VIP Wheelchairs/PRM Service 
13. Airport Courier 
14. Seating Assistance 
15. Valet Car Parking Service 
16. Car Park Jockey 
17. Cloak Room Service 

For more information, visit www.mastercard.com/airportconcierge


Terms and Conditions

In the case of making any airport concierge service (“Meet & Greet”) bookings utilizing MasterCard Airport Concierge provided by MasterCard Airport Concierge (‘GAC”), it is the MasterCard cardholder’s responsibility to provide all the required and correct information. Any lack or delay of the information can affect the service and neither MasterCard International Incorporated (“MasterCard”) nor GAC will be held responsible for any such event. It is the MasterCard cardholder’s responsibility to choose and book a start time that allows sufficient time for the service to take place or the formalities to be completed in good time. There is no charge for any cancellations made more than 48 hours in advance of the service. For any cancellations made within 48 hours prior to the scheduled service, there is a 100% charge equivalent to full invoice and no right to refund. There is no charge for any amendments to the services made more than 48 hours in advance of the service. For any amendment made less than 48 hours in advance of the service, there will be a change fee imposed, which varies depending on the airport. Airside access at some airports may be subject to possible security restrictions. Infants up to 12-months will not be charged and between 12 and 36 months will be charged at 50%. Standard service times are typically 3 hours. Additional fees may apply for service–times of more than 3 hours. This does not apply to cases when flights are unexpectedly delayed. Additional fees may apply after the initial booking due to changes/cancellations made within 48 hours of travel, extra services added or additional passengers added at the airport. Fees depend on the airport and can be requested at time of booking. All rates are inclusive of foreign taxes, administration costs, gratuity & tips. Additional terms, exclusions and conditions apply, visit www.mastercardconcierge.globalairportconcierge.com/terms-of-use. Travel related services are provided by or through one or more travel service providers and such travel service providers and benefits, as well as the terms and conditions contained herein, are subject to change at any time by MasterCard without notice. This offer may be terminated by MasterCard without notice. The goods and services described herein are offered and provided by third party merchants and MasterCard is not responsible for any losses related to the offer, fulfillment or use of the goods or services. MasterCard, World Elite, MasterCard Travel Services and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. All rights reserved.